Privacy Policy

Last updated: November 5, 2024

Introduction

Calautti Muffler and Exhaust Repair Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website calauttimuffler.com and use our services.

Information We Collect

Personal Data

We may collect personally identifiable information, such as:

• Name and contact information (email address, phone number, mailing address)
• Vehicle information (make, model, year)
• Service request details
• Payment information (processed securely through third-party payment processors)
• Communication records when you contact us

Usage Data

We automatically collect certain information when you visit our website, including:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website information
• Device and operating system information

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing service requests and appointments
• Communicating with you about your vehicle service needs
• Improving our website and customer experience
• Sending service reminders and promotional materials (with your consent)
• Complying with legal obligations
• Preventing fraud and ensuring website security

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (payment processors, email service providers)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition (with notice to you)
• Consent: With your explicit consent for specific purposes

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality

You can control cookie settings through your browser preferences, but disabling cookies may affect website functionality.

Your Rights and Choices

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications
• Object to certain processing of your information

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Legal Basis for Processing (EEA Visitors)

For visitors from the European Economic Area, our legal bases for processing personal data include:

• Consent: When you have given clear consent for us to process your personal data
• Contract: To perform our contract with you or to take steps at your request before entering into a contract
• Legal Obligation: To comply with the law
• Legitimate Interests: For our legitimate interests, except where overridden by your rights and freedoms